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VASATI Cart – Shipping & Delivery Policy

At VASATI Cart, we are committed to delivering your orders quickly, safely, and transparently across India. Please read our detailed shipping policy below.

1. Physical Goods Shipping (Home Decor, Kitchen, Beauty, Toys & Essentials)

A. Coverage & Delivery Network

  • We ship to over 30,000+ pincodes across all states and union territories in India.

  • We partner with top tier courier partners including Delhivery, BlueDart, Bluedart, Xpressbees, Shadowfax, and India Post to ensure reliable doorstep delivery.

B. Processing & Delivery Timelines

  • Order Processing Time: All orders placed Monday through Saturday are processed and dispatched within 1 to 2 business days. Orders placed on Sundays or public holidays will be processed on the next business day.

  • Standard Delivery Timeframe:

    • Metro Cities & Tier 1: 2 to 4 business days.

    • Rest of India (Tier 2/3 & Rural): 4 to 7 business days.

C. Shipping Charges

  • Free Express Shipping: Available on all orders valued above ₹499.

  • Standard Shipping Fee: A nominal flat shipping charge of ₹49 applies to orders valued below ₹499.

D. Cash on Delivery (COD) Terms

  • Cash on Delivery is available across most serviceable pincodes in India.

  • To ensure smooth delivery, our logistics team or automated system may send a WhatsApp/SMS or place a quick verification call to confirm your COD order prior to dispatch.

  • Please keep the exact order amount ready in cash or keep your UPI app ready (as courier executives often carry QR codes for COD collection) upon delivery.

E. Order Tracking

  • As soon as your package is dispatched, you will receive an automated notification via Email/SMS/WhatsApp containing your unique Tracking ID and a direct link to track your shipment in real time.

  • You can also track your shipment anytime via the Track Order link in our website footer.

F. Undelivered Packages / Return to Origin (RTO)

  • Our courier partners will attempt delivery up to 3 times.

  • If a package is returned to us due to an incorrect address, wrong contact number, or customer unavailability after 3 attempts, a re-dispatch fee may apply to ship the item out again.

2. Digital Services Delivery (Websites, Logos & Digital Templates)

  • Zero Shipping Fees: All digital design products, website setups, logo assets, and design templates carry ₹0 shipping charges.

  • Delivery Method: Digital assets and project access are delivered electronically directly to the email address provided at checkout.

  • Turnaround Times:

    • Digital Templates & Downloads: Instant delivery link via email upon checkout completion.

    • Custom Logos & Website Packages: Work begins within 24 hours of receiving your design brief. Turnaround times range from 3 to 5 business days as specified in your individual service package agreement.

3. Damaged or Lost Shipments

  • Transit Damage: Every shipment is insured against loss or damage in transit. In the rare event that your product arrives damaged or defective, please notify us within 24 hours of delivery at vasaticart.store@gmail.com with clear photos or an unboxing video. We will ship a replacement at zero additional cost.

  • Lost Packages: If a shipment is declared lost by our logistics partner, a fresh replacement order will be dispatched immediately.

4. Contact Our Shipping Support

If you have any questions or require updates regarding your shipment, please reach out to us:

  • Brand Name: VASATI Cart

  • Support Email: vasaticart.store@gmail.com

  • Operating Hours: Monday to Saturday | 9:00 AM – 7:00 PM IST